Interpersonal skills program

Program Overview

Interpersonal  skills  are used daily in our personal and professional lives when we interact with people.   However,   positive   interactions do not just happen , they  are underpinned by  very good interpersonal skills -   Getting work done can be extremely challenging  when you don't "click" with people.

Good interpersonal skills  helps promote good working relationships and motivate teams for peak performance . That's why strong interpersonal skills are as important as technical skills in the workplace  regardless of position.

Interpersonal skills include a wide variety of skills like    communication skills, Assertiveness, conflict resolution, Emotional Intelligence, problem solving,  decision making skills, Negotiation and Influence.

Without good interpersonal skills it is often more difficult to develop other important life skills. It is highly sought after by  employees in today’s workplace where collaboration and  team work is very critical to organizational success

Learning Outcomes

At the end of the program participants will

  • Have a better understanding of what Interpersonal skill  is and why it is needed in the  professional domain and in their personal lives
  • Learn how to communicate with impact  - verbally and non-verbally
  • Recognize various communication barriers and reduce their impact on the communication process
  •  Be  equipped with the requisite skills to communicate more effectively during a difficult conversation
  • Learn how to  use the principles of active listening for effective interactions and relationship building
  •  Improve their emotional intelligence by being able to identify and manage their emotions and the emotions of others
  • Deal with difficult people assertively with good grace and resolve conflict with ease
  • Create a harmonious working environment that increases productivity  by establishing  trust and  giving effective feedback.
  • Work with others to identify, define and solve problems and make beneficial decisions using  key decision making tools
  • Improve negotiation and persuasion skills  that enhances working with others to find a mutually agreeable (Win/Win) outcome.
  • Understand the Concept of “ Emotional bank account” and its significance in relationship building
  • Leverage networking skills to enhance effective  relationship building